| In August 1997, Health Plan Select (HPS) opened its doors as the area’s only local option in health insurance. The idea was to provide a health plan dedicated to improving the health and well being of the citizens of northeast Georgia. In the beginning, HPS offered a network of 125 physicians to businesses in Athens-Clarke and its five surrounding counties. Today, the HMO (health maintenance organization) offers a network of more than 650 physicians to businesses in 17 counties of northeast Georgia. Over 90% of licensed physicians in northeast Georgia are in our network.
Health Plan Select is affiliated with Athens Regional Medical Center, the regional referral center for northeast Georgia, and is licensed by the Georgia Department of Insurance (DOI). Health Plan Select has been consistently recognized by the DOI as having one of the lowest complaint rations of any HMO in the state.
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Health Plan Select, a not-for-profit HMO affiliated with Athens Regional Medical Center, has consistently ranked in the top 10% of all health plans nationally for plan quality, healthcare quality, personal physician quality and customer service. With access to more than 650 area physicians and the largest healthcare network in northeast Georgia, it’s no wonder more and more businesses are choosing Health Plan Select as their company’s health plan. We take pride in being your hometown health insurance company, with local customer service representatives who respond quickly to your healthcare needs. And, with the lowest number of complaints of any health maintenance organization in the state of Georgia, you can rest assured that when it comes to your healthcare, we pass with flying colors.
In addition to offering a variety of HMO and POS (Point of Service) products, Health Plan Select offers third party administration services and self-funded products. The health plan also offers an expansive network of primary care physicians and specialists including cardiology, dermatology, pulmonology and many others. While most conditions can be treated right here at home, we also provide an extended network of specialty hospitals across the country to treat rare cases of cancer, leukemia and other such ailments. When members are out-of-town, they are still covered by the plan. HPS provides emergency coverage anywhere in the world.
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| Athens Area Health Plan Select |
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| 2007 CAHP Member Satisfaction Survey |
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Industry Benchmark |
HPS Rating - 2007 |
HPS Rating - 2006 |
HPS Rating - 2005 |
NCQA Rating |
| Getting Needed Care |
84.5% |
88.6% |
84.9% |
83.8% |
90% |
| Getting Care Quickly |
86.8% |
90.9% |
78.1% |
80.2% |
90% |
| How Well Doctors Communicated |
93.2% |
94.0% |
93.4% |
94.6% |
90% |
| Customer Service |
79.4% |
88.8% |
78.8% |
77.7% |
90% |
| Claims Processing |
84.5% |
95.1% |
97.0% |
94.7% |
90% |
| Plan Information on Costs* |
67.2% |
73.7% |
N/A |
N/A |
90% |
| Shared Decision Making* |
91.6% |
93.1% |
N/A |
N/A |
90% |
| Rating of Personal Doctor |
80.8% |
83.3% |
79.6% |
83.1% |
90% |
| Rating of Specialist |
80.3% |
84.6% |
76.9% |
81.9% |
90% |
| Rating of All Health Care |
73.3% |
76.9% |
83.6% |
83.2% |
90% |
| Rating for Plan |
58.7% |
68.3% |
75.3% |
72.4% |
90% |
* New Category in 2007
