What a Health Plan Should be

The importance of how our groups feel about their healthcare is never underestimated. We are here to serve and we want to make sure we’re doing the best job possible. Please complete the Client Satisfaction Survey and let us know how we’re doing. The survey is anonymous but if you would like to put your group name on the form or in the comments, please feel free.

You can either download the PDF version of the Client Satisfaction Survey and fax to Health Plan Select or complete the online version below. Thank you again for your input.

1. In the last 12 months, did you try to get information from your Health Plan Select Account Manager or Customer Service?	Yes No
2. If you have contacted your Account Manager or Customer Service in the last 12 months, did you receive the information or help you needed?	Never Sometimes Usually Always
3. In the last 12 months did your Account Manager or Customer Service Rep treat you with courtesy and respect?	Never Sometimes Usually Always
4. In the last 12 months were the forms from Health Plan Select easy to fill out?	Never Sometimes Usually Always
5. In the last 12 months, did you use Health Plan Select’s website to look for information about how your health plan works?	Yes No
6. If you did use Health Plan Select’s website, did you find the information you needed about how your health plan works?	Never Sometimes Usually Always
7. Using a number 1-10, 1 being the worst and 10 being the best, how would you rate Health Plan Select?	12345 678910

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